Shipping & Delivery Policy
Last updated: 2026-10-25
Jadetru is operated by Geetha Murali, an individual based in Bangalore, India.
1. Sending cards to us
You ship cards to Jadetru at your own cost and risk. Use tracked, insured shipping where possible and keep your tracking number. We are not responsible for cards lost or damaged in transit before they reach us.
2. Return shipping
Return shipping for graded cards is paid at checkout.
3. Returning graded cards
Graded cards are sent back by tracked courier, typically within 2 to 3 business days after grading is complete. You will receive the tracking number by email or in the app.
4. Where we ship
We ship within India and internationally. Delivery times and any customs duties or taxes depend on the destination and are the buyer's responsibility for international orders.
5. Lost or damaged parcels
- Once a parcel is handed to a courier, claims for loss or damage are made with that courier. Keep your receipt and tracking details.
- If you need help with a claim, contact us at support@jadetru.com with your tracking number.
6. Marketplace shipping
Marketplace sellers arrange shipping of items sold between users and are responsible for their own shipment. Jadetru does not ship marketplace items on a seller's behalf.