Cancellation & Refund Policy

1. Ungraded card submissions

A card rejected at review is refunded to your Jadetru wallet as platform credit.

2. Grading orders

• Before we receive your cards: you may cancel the order for a full refund.
• After grading has started: orders cannot be refunded.

3. Jade+ membership

• Flexible plan ($9.99/month): cancel at any time. Cancelling stops future charges. Charges already paid are not partially refunded.
• 12-month plan ($4.99/month): the plan is a 12-month commitment. You can cancel only after 12 monthly payments.

4. Wallet credit

Wallet top-ups are platform credit. They are not withdrawable and are not refundable to a bank account or card at this time.

5. Duplicate or erroneous charges

If you were charged twice or in error, contact us at support@jadetru.com. Approved refunds are returned to the original payment method within 5 to 7 business days. Your card issuer may take additional time to post it.

6. How to request

Email support@jadetru.com with your account email and order or submission number. Refunds are processed through Razorpay or Stripe, the processor used for the original payment.